Last Updated: August 11, 2026
Because every SSBespoke garment is custom-cut to your individual measurements, our policy works differently from off-the-rack retailers. Instead of a standard “return for refund” window, we back every order with a Fit Guarantee.
Order Cancellations
You may cancel or change your order free of charge within 24 hours of placing it, or any time before production begins (whichever is longer), by emailing us with your order number. Once cutting/production has started, the order can no longer be cancelled, since the garment is being made specifically to your measurements.
Fit Guarantee
If your finished garment doesn’t fit as expected due to a production or measurement-processing error on our end, we will do one of the following at no additional cost to you:
- Provide a free remake to corrected measurements, or
- Cover the cost of local alteration up to a reasonable amount, with proof of receipt
To request a Fit Guarantee remake or alteration reimbursement:
- Contact us within 14 days of delivery with your order number and photos showing the fit issue.
- We’ll review and confirm the best path — remake or alteration reimbursement.
- For a remake, we’ll provide instructions on next steps; no need to return the original garment unless requested.
The Fit Guarantee does not cover:
- Fit issues caused by measurements provided incorrectly by the customer (we recommend using our Measurement Guide or booking a virtual consultation before ordering)
- Natural body changes occurring after the order was placed
- Style, color, or fabric preferences that differ from what was ordered correctly and matches the product description
- Normal fabric variation (color may appear slightly different on-screen vs. in person)
Returns and Refunds
Because garments are made specifically for you, made-to-measure items are not eligible for standard return-for-refund once production has begun, except:
- The item arrives with a manufacturing defect (fabric flaw, faulty stitching, incorrect item shipped)
- The item is damaged in transit
In these cases, contact us within 7 days of delivery with photos of the issue, and we will arrange a free remake, repair, or refund at our discretion.
Final Sale items (clearance, sample sale, or items explicitly marked Final Sale) are not eligible for the Fit Guarantee, remake, or refund.
Ready-to-Wear / Non-Custom Items (if applicable)
If SSBespoke offers any ready-to-wear (non-made-to-measure) products, those items may be returned in original, unused condition with tags attached within 14 days of delivery for a refund or exchange, excluding return shipping and any customs/duty charges already incurred. Contact us before shipping any return so we can confirm eligibility and provide instructions.
Step-by-Step: Requesting a Fit Guarantee Remake or Reporting a Defect
- Step 1 — Email us: Email support@ssbespokesuits.com with your order number and a description of the issue. For fit issues, please include photos and, if possible, updated measurements.
- Step 2 — Review: We’ll review your request and respond within 2–3 business days with next steps (remake, alteration reimbursement, repair, or refund, as applicable).
- Step 3 — Resolution: For remakes, production begins once any needed measurement corrections are confirmed. For refunds (defect/damage cases only), they are processed within 5–7 business days of approval back to your original payment method.
Important Notes
- International shipping charges and customs/duty fees already paid are non-refundable, except in confirmed manufacturing-defect or damaged-in-transit cases.
- Please retain your order confirmation email — it contains your order number, which we’ll need for any request.
- If you receive the wrong item, contact us as soon as possible so we can correct it quickly.
Contact: support@ssbespokesuits.com | +91 9953837715
Please include your order number in the subject line.
Shipping Policy
At SSBespoke, we know that getting your custom suit or shirt on time matters — especially if you’re preparing for a wedding, business trip, or special event. Because every garment is made to your measurements, please review the timelines below, which include both production and shipping time.
Production Time
Every SSBespoke garment is cut and tailored after your measurements are confirmed.
| Product | Estimated Production Time |
| Made-to-measure shirts | 5–7 business days |
| Made-to-measure suits (2-piece) | 10–14 business days |
| Made-to-measure three-piece / double-breasted / tweed suits | 12–16 business days |
Production begins once your measurements are confirmed — orders with incomplete or unclear measurements may be delayed while we contact you to confirm details.
International Shipping Rates & Estimated Delivery (to the United States)
Once production is complete, garments are shipped internationally from our production facility in India.
| Shipping Method | Cost | Estimated Transit Time (after production) |
| Standard International (e.g. India Post / registered courier) | Calculated at checkout | 10–18 business days |
| Express International (e.g. DHL / FedEx / Aramex) | Calculated at checkout | 5–8 business days |
| Priority Express | Calculated at checkout | 3–5 business days |
Please note:
- Total delivery time = production time + shipping time. For a standard 2-piece suit, plan for roughly 3–5 weeks door-to-door with standard shipping, or 2–3 weeks with express shipping.
- If you have a fixed event date, please contact us before ordering — we’re often able to prioritize orders with sufficient notice.
Customs Duties and Import Taxes
Shipments to the United States may be subject to customs duties, import taxes, or brokerage fees imposed by US Customs and Border Protection. These charges, if any, are the responsibility of the customer and are not included in the product price or shipping cost. We are not able to predict the exact amount, as it depends on your shipment value and current US customs regulations.
Order Processing
- Measurement confirmation: We may reach out by email to confirm measurements before production begins. Please respond promptly to avoid delays.
- Business Days: Our processing days are Monday through Saturday, excluding Indian public holidays.
- Need it by a specific date? Contact us before ordering with your event date and we’ll let you know if it’s achievable and whether expedited production/shipping is available.
Important Shipping Information
- Address Accuracy: Please double-check your shipping address at checkout, including apartment/suite numbers, to prevent delivery failures or customs delays.
- Tracking: You will receive a tracking number by email once your order ships.
- Multiple Packages: If you order multiple garment types, they may ship separately with individual tracking numbers.
- Weather/Customs Delays: Carrier service estimates do not account for delays caused by customs processing, weather, or events beyond our control.
Lost, Delayed, or Damaged Packages
Once your order leaves our facility, delivery is handled by our international shipping partners. While SSBespoke is not able to control carrier or customs delays, we’re here to help — if you experience an issue with your delivery, contact us and we’ll assist with tracking or filing a claim with the carrier.
Refused Packages & Returns
If a package is returned to us because delivery could not be completed, or is refused at delivery, please contact us so we can arrange reshipment (additional shipping charges may apply) or discuss options under our Return & Exchange Policy. Original shipping charges and any customs/duty fees already incurred are non-refundable.
Contact: support@ssbespokesuits.com | +91 9953837715
