Return, Refund & Fit Guarantee Policy
Last Updated: September 28, 2026
At SSBespoke, every made-to-measure garment is individually crafted based on the measurements and specifications provided for your order. Because your garment is made specifically for you, our return policy is different from that of standard ready-to-wear clothing brands.
Instead of a traditional return window for custom garments, we provide a Fit & Quality Guarantee to help ensure that your garment is made correctly and meets the specifications of your order.
1. Order Cancellation & Changes
You may request cancellation or changes to your order within 24 hours of placing the order or before production begins, whichever is later.
To request a cancellation or change, please contact us with your order number as soon as possible.
Once your garment has entered cutting or production, cancellation may no longer be possible because materials and tailoring work have been allocated specifically to your order.
If production has already started, any cancellation or refund request will be reviewed based on the stage of production and circumstances of the order.
2. Fit & Quality Guarantee
Your satisfaction and the quality of your garment are important to us.
If your made-to-measure garment has a genuine measurement-processing, tailoring, manufacturing, or order-processing error on our part, we will work with you to resolve the issue.
Depending on the situation, we may provide:
- A complimentary alteration
- Reimbursement for reasonable local alteration costs
- A remake of the garment
- A repair, where appropriate
- Another suitable resolution, depending on the issue
Our objective is to make sure you receive a garment that is correctly made according to your confirmed order specifications.
How to request a Fit Guarantee resolution
Please contact us within 14 days of delivery and provide:
- Your order number
- A description of the issue
- Clear photographs showing the fit or quality concern
- Updated measurements, where requested by our team
- Any other information reasonably required to assess the issue
Our team will review the request and confirm the appropriate resolution.
3. What the Fit Guarantee Covers
The Fit & Quality Guarantee may apply when the issue is caused by an error on our side, including:
- Incorrect measurements processed by SSBespoke
- Garment dimensions that do not correspond to the confirmed measurements
- Incorrect garment or specifications supplied
- Significant tailoring or stitching defects
- Manufacturing defects
- Fabric defects attributable to the manufacturing process
- A different product, fabric, or specification being supplied from what was confirmed in the order
- Damage occurring before or during delivery
Where appropriate, we will arrange a repair, alteration, remake, or refund in accordance with the circumstances of the case.
4. What the Fit Guarantee Does Not Cover
The Fit Guarantee does not normally cover:
- Measurements incorrectly provided or confirmed by the customer
- Changes to body measurements after the order was placed
- Weight gain or weight loss after measurements were confirmed
- Personal preference regarding fit when the garment was made according to the confirmed measurements
- A preference for a different style, colour, fabric, or design after the order has been correctly produced
- Minor differences caused by the natural characteristics of fabrics
- Slight colour differences between photographs/screens and the actual fabric
- Normal characteristics of handmade or tailored garments
- Damage caused by improper use, washing, ironing, storage, alteration, or care
- Alterations performed by a third party without prior approval from SSBespoke
We strongly recommend reviewing our Measurement Guide or contacting us for assistance before submitting your measurements.
5. Returns & Refunds for Made-to-Measure Garments
Because made-to-measure garments are individually produced for the customer, they are not eligible for a standard change-of-mind return once production has begun.
However, this does not affect your rights where the garment is defective, damaged, incorrect, or does not conform to the confirmed order specifications.
Depending on the circumstances, SSBespoke may provide:
- A replacement or remake
- A repair
- An alteration
- A refund
- Another appropriate resolution
Any refund, where approved, will generally be processed to the original payment method.
6. Damaged, Defective or Incorrect Items
If your garment arrives:
- Damaged
- Defective
- Incorrect
- Different from the confirmed order
- With a significant manufacturing issue
please contact us within 7 days of delivery.
Please provide:
- Order number
- Clear photographs of the issue
- Photographs of the packaging, where relevant
- A description of the problem
Please do not dispose of the garment or packaging until we have reviewed the issue.
Where the issue is confirmed to be attributable to SSBespoke or damage occurring during transit, we will determine the appropriate resolution, which may include repair, replacement/remake, or refund.
7. Ready-to-Wear / Non-Custom Products
If SSBespoke offers ready-to-wear or other non-custom products, those products may be eligible for return or exchange subject to the specific product’s return conditions.
Unless otherwise stated on the product page, eligible ready-to-wear items must generally be:
- Unworn
- Unwashed
- Unaltered
- In original condition
- Returned with original tags and packaging
Please contact us before sending any item back so that we can confirm eligibility and provide return instructions.
Custom or personalized products remain subject to the Made-to-Measure Fit & Quality Guarantee described above.
8. Final Sale Products
Products clearly marked Final Sale, including clearance or sample-sale items, are not eligible for change-of-mind returns or exchanges.
However, this does not exclude any remedy that may apply where the product is defective, damaged, incorrect, or otherwise does not conform to the confirmed order.
9. Refund Processing
Where a refund is approved, we will initiate the refund to the original payment method.
Refund processing normally begins within 5–7 business days after approval.
The time required for the refunded amount to appear in your account may depend on your bank, card issuer, payment gateway, or other payment provider.
10. Shipping Charges, Customs & Duties
For international orders, shipping charges, customs duties, import taxes, brokerage fees, and other charges imposed by the destination country may apply.
Unless required by applicable law or specifically approved as part of a defect, damage, or incorrect-order resolution:
- Original shipping charges are generally non-refundable.
- Customs duties and import taxes already paid are generally non-refundable.
- Return shipping costs may be the customer’s responsibility where the return is not due to an error by SSBespoke.
For confirmed manufacturing defects, incorrect items, or damage occurring during transit, SSBespoke will review the applicable shipping and refund costs as part of the resolution.
11. How to Submit a Return, Refund or Fit Guarantee Request
Step 1 — Contact Us
Email us at:
Please include your order number in the subject line.
Step 2 — Provide Details
Tell us what happened and provide photographs or measurements where applicable.
Step 3 — Review
Our team will review the request and normally respond within 2–3 business days with the next steps.
Step 4 — Resolution
Depending on the situation, we may arrange:
- Alteration
- Alteration reimbursement
- Repair
- Remake
- Replacement
- Refund
- Another appropriate resolution
12. Important Notes
Please retain your order confirmation until you are completely satisfied with your garment.
For the fastest resolution:
- Check your garment as soon as it arrives.
- Contact us promptly if you notice a problem.
- Do not alter the garment before contacting us about a potential Fit Guarantee issue.
- Keep the original packaging where possible if the garment arrives damaged.
- Include your order number in all communications.
13. Contact Us
SSBespoke
Email: support@ssbespokesuits.com
Phone: +91 9953837715
Please include your order number when contacting us about an order.
Shipping & Delivery
Production Time
Because every SSBespoke made-to-measure garment is individually cut and tailored, production begins after your measurements and order specifications have been confirmed.
| Product | Estimated Production Time |
|---|---|
| Made-to-measure shirts | 5–7 business days |
| Made-to-measure 2-piece suits | 10–14 business days |
| Made-to-measure 3-piece suits | 12–16 business days |
| Double-breasted / tweed / other complex suits | 12–16 business days |
Orders with incomplete or unclear measurements may require additional time while we confirm the details with you.
Production times are estimates and may vary during peak seasons, holidays, or periods of unusually high order volume.
International Shipping
We offer international delivery for customers outside India.
Once production is complete, your garment will be shipped from our production facility in India.
Estimated International Transit Times
| Shipping Method | Estimated Transit Time After Production |
|---|---|
| Standard International | 10–18 business days |
| Express International | 5–8 business days |
| Priority Express | 3–5 business days |
Shipping charges are calculated at checkout or communicated before order confirmation, depending on the destination and shipping method.
Total Delivery Time
Your total delivery time consists of:
Production time + shipping transit time
For example, a standard made-to-measure 2-piece suit may require approximately 3–5 weeks door-to-door using standard international shipping.
Express shipping may reduce the transit portion of the delivery time, but it does not necessarily reduce production time unless expedited production has been specifically confirmed.
Domestic Delivery — India
For orders delivered within India, estimated delivery time will depend on the product, production requirements, and delivery location.
As a general guide:
- Fabric-only orders: approximately 5–7 business days
- Made-to-measure/customized garments: approximately 12–15 business days
Delivery estimates may be longer during weekends, public holidays, festive periods, peak seasons, severe weather, transportation disruptions, or other circumstances outside our reasonable control.
Specific Event Dates
If you are ordering for a wedding, business trip, ceremony, or other important event, please contact us before placing your order with your required delivery date.
We will let you know whether the requested timeline is achievable and whether expedited production or shipping may be available.
We recommend allowing additional time for international shipping, customs clearance, and any required alterations.
Customs Duties & Import Taxes
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
These charges:
- Are determined by the destination country’s authorities or carrier.
- Are generally not included in the product price or shipping charge.
- Are the responsibility of the customer unless otherwise stated at checkout.
SSBespoke cannot guarantee the amount or applicability of customs charges because these depend on the destination country’s regulations and the individual shipment.
Order Processing & Tracking
Before production begins, we may contact you to confirm measurements or order details.
Please respond promptly to avoid production delays.
Once your order has been shipped, we will provide tracking information where available.
If an order contains multiple products, items may be shipped separately and may have separate tracking numbers.
Delayed, Lost or Damaged Shipments
Once your order has been dispatched, delivery is handled by the selected shipping carrier.
Delivery estimates may be affected by:
- Customs clearance
- Weather
- Flight or transportation delays
- Public holidays
- Carrier disruptions
- Incorrect or incomplete delivery addresses
- Events outside our reasonable control
If your shipment is delayed or appears to be lost, please contact us. We will assist with tracking and, where appropriate, work with the carrier to investigate the shipment.
If your package arrives visibly damaged, please photograph the package and garment and contact us as soon as possible.
Incorrect or Refused Delivery
Please make sure your shipping address, apartment/suite number, postal code, phone number, and other delivery information are correct before placing your order.
If a shipment is returned because the delivery address was incorrect, the package was refused, or delivery could not be completed for reasons attributable to the customer, additional shipping charges may apply for reshipment.
Customs duties, import taxes, or other charges already incurred may not be refundable.
Contact SSBespoke
Email: support@ssbespokesuits.com
Phone: +91 9953837715
Please include your order number in the subject line whenever contacting us about an existing order.
